WorldRemit Reviews: What Customers Say
WorldRemit reviews are mostly positive on the big review sites, with a recurring set of complaints about slow transfers, ID verification and customer support. When we checked in October 2026, Trustpilot showed about 4.1 out of 5 from around 96,000 reviews, and the UK App Store showed about 4.7 from roughly 101,000 ratings. These numbers change, so look at the live pages.
What the ratings show
| Where | Rating | Volume |
|---|---|---|
| Trustpilot | about 4.1 out of 5 | about 96,000 reviews |
| App Store (UK) | about 4.7 out of 5 | about 101,000 ratings |
Both pages were checked in October 2026. Trustpilot says it does not fact-check reviews, and a company can invite customers to leave them, so treat the score as one signal, not proof.
What customers often praise
- Sending money to family and friends abroad in a few steps.
- Quick transfers on many routes. WorldRemit says most transfers arrive within minutes.
- A simple app, with notifications at each step.
- A choice of ways to receive, such as bank transfer, mobile money, cash pickup and airtime top up.
What customers often complain about
- Slow transfers. Some say a transfer took longer than the time shown. WorldRemit says identity checks, partner hours or wrong details can add time, see how to track a WorldRemit transfer.
- ID verification. Some customers find checks slow or repeated. WorldRemit says most finish quickly, and asks you to allow up to 24 to 48 hours, covered in how long ID verification takes.
- Customer support. Replies can feel slow for some people when a transfer is stuck.
- Cost. Fees and rates differ by route. See WorldRemit fees.
How to read reviews
- Read both the best and the worst reviews, not only the average.
- Look for patterns, such as many people describing the same problem.
- Check the date. Old complaints may describe an issue that has changed.
- Check the company reply. WorldRemit replies to many Trustpilot reviews and asks for the transfer number.
- Compare your own route. A review about one country may not apply to yours.
Is it legitimate?
Reviews are only one part of the picture. WorldRemit's regulation, safeguarding and how it handles your money are covered in Is WorldRemit legit? and Is WorldRemit safe?.
If you decide to try it
Start with a small transfer and check the fee, rate and amount received first. New customers can use the referral link and enter REFERNNF57P9SAA1L at sign-up, see WorldRemit promo code. This is an independent site, not WorldRemit, and we do not write or edit reviews.
FAQ
Are WorldRemit reviews good?
Mostly yes on Trustpilot and the App Store, with recurring complaints about slow transfers, verification and support.
What is WorldRemit's Trustpilot rating?
About 4.1 out of 5 from around 96,000 reviews when we checked in October 2026. The live page is always the most accurate.
What do people complain about?
Transfers taking longer than expected, ID verification and customer support.
Can I trust Trustpilot reviews?
Use them as one signal. Trustpilot says it does not fact-check reviews.
What should I do if my transfer is delayed?
Check the transfer in the app, confirm the recipient details, then contact WorldRemit with your transfer number.