WorldRemit Refund Policy Explained
A WorldRemit refund happens after a transfer is cancelled. WorldRemit says it usually takes up to 7 working days for the money to be credited back to you, and it can take longer depending on how you paid and your provider. The fastest way to start is to request a cancellation in the app. After a transfer has been paid out, WorldRemit says it may not be able to refund it.
How to request a cancellation
WorldRemit's help page gives these steps:
- Log in to your account in the app.
- Go to your transfer activity.
- Open the transfer you want to cancel.
- Press Request cancellation.
WorldRemit then sends you an email to say whether the request was successful. For more on stopping a transfer, read can you cancel a WorldRemit transfer?.
How long does a refund take?
WorldRemit says it usually takes up to 7 working days after the transfer is cancelled. Working days do not include weekends and public holidays. It can take longer depending on how you paid and your provider. WorldRemit lists these payment methods on that page:
- Card (debit, credit and prepaid)
- Bank transfer
- Poli
- Interac
- iDEAL
- Klarna (Sofort)
- Apple Pay
- Trustly
For card payments, WorldRemit says a refund is credited within 7 working days once the cancellation is confirmed, and that prepaid cards can vary, so check with your card issuer.
How to know it was cancelled
WorldRemit says it emails you as soon as a transfer is cancelled. You can also check the status in the Transfer history section of your account. How to track a WorldRemit transfer shows where to look.
When a refund is not possible
- Already paid out. WorldRemit says it may not be able to refund a transfer after it has been paid out.
- Bank transfers. WorldRemit says bank transfers are usually instant, so it is not always possible to cancel them. Contact customer service as soon as you can.
Why a transfer may be cancelled for you
A transfer can be stopped if something is wrong, such as details that do not match or checks that are not complete. Read WorldRemit verification taking too long and how to create a WorldRemit account so your details match your ID from the start.
If your refund has not arrived
- Check your email for a cancellation message.
- Check Transfer history for the status.
- Wait the full 7 working days, then check with your card issuer or bank.
- Contact WorldRemit with your transfer number.
If you decide to try WorldRemit, new customers can use the referral link and enter REFERNNF57P9SAA1L at sign-up. This is an independent site, not WorldRemit, and terms can change.
FAQ
How long does a WorldRemit refund take?
WorldRemit says it usually takes up to 7 working days after the transfer is cancelled, and it can take longer depending on how you paid and your provider.
How do I ask for a refund?
Request a cancellation in the app: go to your transfer activity, open the transfer and press Request cancellation.
Can I get a refund after the money is paid out?
WorldRemit says it may not be able to refund a transfer after it has been paid out.
Will I be told when a transfer is cancelled?
Yes. WorldRemit says it sends an email, and you can also check Transfer history.
Does a card refund take the same time?
WorldRemit says a card refund is credited within 7 working days once cancellation is confirmed. Prepaid cards can vary.