WorldRemit Not Working? What to Check First
If WorldRemit is not working, the cause is usually one of a few things: the app or browser, your payment, your ID checks, or a transfer waiting for information. WorldRemit's own help pages suggest updating the app, checking cookies and your browser, and checking the transfer status. Start with these checks before you contact support.
If the app is the problem
WorldRemit says to:
- Use the latest version of the app. Older versions may not show or work correctly.
- Close the app and restart it.
- If it still fails, take screenshots and send them to WorldRemit.
If the website is the problem
WorldRemit says it works best on Google Chrome but should work on all major browsers. It suggests:
- Update your browser to the latest version.
- Make sure cookies are enabled.
- Take screenshots of any error and send them to WorldRemit, because there may be a temporary problem on its side.
If your payment will not go through
WorldRemit cannot see why a card is declined. Contact your card issuer, who can tell you. Also check that you use your own Visa or Mastercard, since WorldRemit does not accept Amex, Diners Club or UnionPay. See WorldRemit payment methods.
If your transfer is stuck
WorldRemit's common problems page groups the issues:
- Taking longer than expected. Check Activity and My transfers, see how to track a WorldRemit transfer.
- On hold or more information needed. Check your email and phone, and see WorldRemit verification taking too long.
- Recipient has not received it. Check the recipient details first.
- Wanting to cancel or waiting for a refund. See WorldRemit refund policy.
If the promo code is the problem
A code that does not apply is a different issue, covered in WorldRemit promo code not working.
If your chat keeps disconnecting
WorldRemit lists a WebChat that keeps disconnecting as a common problem. Try again later or use the contact options on its help centre.
Contact WorldRemit
When you contact WorldRemit, have your transfer number, the email on your account and any screenshots ready. For the wider picture on what customers experience, read WorldRemit reviews.
New customers can use the referral link with REFERNNF57P9SAA1L at sign-up. This is an independent site, not WorldRemit.
FAQ
Why is the WorldRemit app not working?
Update to the latest version, restart the app and, if it still fails, send screenshots to WorldRemit.
Which browser works best?
WorldRemit says Google Chrome, though it should work on all major browsers.
Why won't my payment go through?
Contact your card issuer, because WorldRemit cannot see why a card was declined.
What if my transfer is on hold?
Check your email and phone for a request for more information.
Should I take screenshots?
Yes. WorldRemit asks for screenshots to help it diagnose a problem.